Welcome to Macviaje. These Terms of Service ("Terms") govern your access to and use of the Macviaje website, mobile website and related digital services (the "Platform"), as well as any interaction, communication or booking made through the Platform.
By accessing, browsing or using the Platform, or by making a booking, you confirm that you have read, understood and agreed to be bound by these Terms, together with our Privacy Policy, Cookies Policy and any applicable Travel Provider Rules and Restrictions.
We may update these Terms from time to time. The version applicable to your booking will be the one in force at the time the booking is made.
The Platform is operated by:
Macviaje
Legal entity: MACVIAJE TRAVEL, S.L.
CIF: B26734418
Registered address: Vía de las Dos Castillas, 33, Ática 4 – 1ª Planta 28224 Pozuelo de Alarcón Madrid, Spain
Macviaje operates as an intermediary platform that enables users to search, compare and book travel services provided by third-party travel suppliers ("Travel Providers") through API integrations.
In addition to these Terms, each booking is subject to the Rules and Restrictions of the applicable Travel Provider. These may include, without limitation, payment terms, cancellation policies, refundability, no-show rules, fare restrictions and usage conditions.
By completing a booking, you accept the applicable Rules and Restrictions.
Failure to comply with them may result in cancellation of your booking, denial of service or loss of amounts paid, in accordance with the Travel Provider's terms.
Macviaje may suspend or restrict access to the Platform where misuse, fraud or security risks are detected.
Some features may require user registration. You are responsible for safeguarding your account credentials and all activity carried out under your account.
You must notify Macviaje immediately of any unauthorized use. Macviaje may request additional information to comply with legal, security or anti-fraud obligations.
Search results may be ordered using various criteria such as price, availability, popularity, ratings, commercial agreements or commissions.
Some listings may be sponsored or promotional and will be identified accordingly. Macviaje does not guarantee neutral ranking or that all available market options are displayed.
A booking is confirmed once:
Booking confirmations are sent to the email address provided by the user. Macviaje is not responsible for non-delivery due to incorrect contact details supplied by the user.
Prices and availability are dynamic and may change at any time.
If a clear pricing or availability error occurs, Macviaje reserves the right to:
Local taxes, tourist taxes or similar charges may be payable directly to the Travel Provider or at destination.
All bookings on Macviaje are Pay Now bookings. Payment is required at the time of booking.
Payments are processed via third-party payment providers and/or Travel Providers, as indicated during checkout.
Refunds, if applicable, are governed exclusively by the Travel Provider's Rules and Restrictions. Macviaje does not control refund timelines once a request has been passed to the Travel Provider or payment processor.
Changes or cancellations are subject to the Travel Provider's terms. Fees, penalties or non-refundable conditions may apply.
Macviaje does not guarantee that changes or cancellations are possible and accepts no liability where a Travel Provider refuses or restricts such requests.
Flight services are provided by airlines or flight consolidators. Airline schedules, seating, baggage rules and operational decisions are controlled solely by the airline.
Macviaje acts as an intermediary and is not responsible for airline delays, cancellations, schedule changes or operational issues.
You are responsible for ensuring compliance with passport, visa, health, vaccination and entry requirements.
Macviaje is not liable for denied boarding, entry refusal or travel disruption due to missing or invalid documentation.
Ratings, reviews and star classifications are indicative only and may originate from third parties. Macviaje does not guarantee their accuracy or completeness.
Maps and location data are provided using Google Maps and are for informational purposes only.
All Platform content and software are protected by intellectual property laws. Unauthorized copying, reproduction or redistribution is prohibited.
To the maximum extent permitted by law:
If liability cannot be excluded by law, it shall be limited to the maximum extent permitted and, where applicable, to the amount paid for the affected booking.
Macviaje shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, strikes, system failures, provider outages or governmental actions.
You agree to indemnify Macviaje against claims arising from misuse of the Platform, breach of these Terms or violation of third-party rights.
Personal data is processed in accordance with the Privacy Policy and applicable EU and Spanish data protection laws (GDPR).
These Terms are governed by Spanish law.
Any disputes shall be submitted to the competent courts in Spain, without prejudice to mandatory consumer protection rights under EU law.
Customer support is available via email:
info@macviaje.com